We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. If you would like to return your product, we do have a 14 day return policy.

 

Order cancellation

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All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has commenced, it can no longer be cancelled.

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Refunds

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Our primary goal is making our customers happy, so everyone who shops with us receives the following guarantees:

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• Refund if the item is not as described or damaged;

• Refund minus the shipping cost if our customer does not want the product he received. Our customer must return the item at their expense to our warehouse and the item must be unused.

 

Refunds are not available under the following circumstances:

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• Your order does not arrive due to an incorrect address provided by the customer;

• Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

 

How do refunds, returns, and exchanges work on ccozy.gr?

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• In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.

• If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

• Missing order: In case a package is delivered (based on tracking number update), but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly

 

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

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Steps to request a refund, return, or exchange

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We have put together the following steps to make this process easier:

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1. In the event of a refund, return, or exchange request from you, contact our Customer Support team via email at hi@ccozy.gr and include the evidence if required.

2. After we have approved the order refund, return, or exchange, the product must be returned to the address that we will provide.

3. You must return the product and provide a tracking number.

4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card.